Shipping & Returns

TRÁPALA Return and Refund Policy

At TRÁPALA, we are committed to providing a satisfactory experience to our customers in every interaction. We understand the importance of your complete satisfaction when purchasing our products. Therefore, we have established the following return and refund policy to ensure transparency and clarity in the process.

1. Return within 30 days

We accept returns within 30 days of receiving your purchase. To be eligible for return, the product must be in its original, unused condition and in its original packaging.

2. Exceptions to the Return Policy

  • Custom Sneakers: Custom sneakers are designed exclusively for you and cannot be returned or exchanged unless there is a manufacturing defect or problem with the product. In case of any inconvenience, please contact us immediately to find a suitable solution.

3. Return Process

  • Return Shipping: The customer is responsible for arranging and covering shipping costs to return the product. We recommend using a shipping service that provides a tracking number to ensure proper delivery.

4. Refund

  • Once we receive the returned product and verify its condition, we will proceed to make the corresponding refund in the same payment method used for the purchase. Please note that original shipping costs will not be refunded.

5. Free Replacement

  • We do not apply any additional charge for the replacement process for products returned within the established period.

6. Items in Final Offer

  • We do not have items on final offer. All of our products maintain their value and quality, which is why we apply the same return and refund policy to all items for sale.

Contact Process

If you need to initiate a return process, resolve any problem with your purchase or have questions about our policy, please contact us through our customer service at the physical store located in Zaragoza or through our website.

At TRÁPALA, we value your trust when choosing our products and we are committed to providing you with the best experience possible. This policy seeks to guarantee your satisfaction and resolve any inconvenience quickly and efficiently.

Shipping Policy CLATTER

In TRÁPALA , we strive to provide a reliable and transparent shipping service to ensure the timely and safe delivery of your products. This policy details our information on delivery times, costs, tracking, products out of stock and contact.

1. Delivery Times

  • Standard Products: Products available in stock have a standard delivery time of between 3 to 7 business days once the purchase is confirmed and the order is processed.

  • Custom Sneakers: Custom models require additional manufacturing time. The delivery time for personalized sneakers is between three and five weeks from the order confirmation.

2. Shipping Process

  • Once your order is confirmed and the corresponding processing has been carried out, we will prepare the package for shipment.

  • We use reliable shipping services to deliver your products to the address indicated during the purchase process.

3. Shipping Costs

  • Shipping costs are calculated at checkout and may vary depending on location, package size, and shipping method selected.

  • On certain occasions, we offer promotions with free shipping. These promotions will be applied according to the conditions in force at the time of purchase.

4. Shipment Tracking

  • We will provide a tracking number once your order has been shipped. This number will allow you to track the status of your shipment until its delivery.

5. Products Out of Stock

  • If out of stock, the customer should consult directly with our customer service team to obtain updated information on estimated delivery times.

6. Delivery Delays

  • In exceptional cases, such as extreme weather events, logistical problems or situations beyond our control, delivery times could be affected. We are committed to informing you of any delays and working to resolve them to the extent possible.

7. Customer Service and Consultations

  • If you have questions about delivery times, shipping costs, order tracking, or any other shipping-related queries, please feel free to contact us using the information provided at the end of this policy.

Update date of this policy: 01/13/2023

Thank you for trusting TAKE IT for your purchases. We strive to offer an efficient and transparent shipping service to guarantee your satisfaction with every purchase made with us.